Help
How can I contact Static Free Mats?
Do the prices displayed on Static Free Mats include VAT?
How long will delivery take?
If an item is out of stock how can I find out when it will be available?
Do you offer gift certificates?
Do you have a newsletter?
Where can I view the progress of orders?
Can I return an item?
How do I return an item?
How can I contact Static Free Mats?
Click here to send an enquiry
or question by email. Alternatively you can write to Static Free Mats at the
following address:
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Static Free Mats,
E-Commerce,
PO BOX 9098,
Leicester LE8
8WA |
Do the prices displayed on Static Free Mats include VAT?
Yes. All prices
displayed include the current rate of UK VAT.
How long will delivery take?
Standard delivery to mainland UK normally takes 2-3 working days - from before
midday on the day of ordering.
If an item is out of stock how can I find out
when it will be available?
Register with Static Free Mats to add items to your
Wish List. When out of stock items on your Wish List become available you will
be notified by email.
Do you offer gift certificates?
Yes. Sign-in or register with Static Free Mats, click ‘My Account’ and then ‘Purchase Gift Certificate.’
Do you have a newsletter?
We occasionally announce great offers and distribute
discount codes to our registered users via email. To receive newsletters from
us all you have to do is fill in the ‘Newsletter Sign-up’ form wherever you
see it on the site. Alternatively, register with Static Free Mats and tick the
mailing list option.
Where can I view the progress of orders?
Sign-in to Static Free Mats
and click ‘Recent Orders’ from the navigation menu in your account area.
Can
I return an item?
If you are unsatisfied with the item you have received you
can return it no later that the eighth working day following receipt of goods
– DO NOT RETURN AN ITEM BEFORE WE HAVE SUPPLIED A RETURNS
REFERANCE CODE.
How
do I return an item?
Please follow the guidelines below to ensure a smooth
return transaction.
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- Contact us no later than the eighth working day following receipt of
goods to initiate return.
- You will be supplied with a returns reference code by telephone or
email, which needs to be displayed clearly on the returned item’s packaging.
NO GOODS WILL BE ACCEPTED UNTIL A RETURNS REFERENCE
CODE HAS BEEN ISSUED.
- Deliver the item in its original condition to the address specified
on the accompanying paperwork or as instructed by a member of the Static Free Mats
team during correspondence.
- On receipt of the item you will be refunded in full via Protx - our
secure payment gateway.
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